Emergency Health Profile

Residents in Jefferson County can voluntarily share medical information with Jeffcom 911 in case of an emergency when 911 is called from your mobile phone.

By using your iPhone’s Medical ID feature, your Android phone’s Emergency SOS feature or an Emergency Health Profile linked to any mobile phone, your relevant emergency information may be shared with public safety personnel through the RapidSOS emergency response data platform used by Jeffcom 911.


Configure your phone’s Medical ID feature (click for instructions from Apple)


Newer Android phones: Configure the Personal Safety app to use your phone’s Emergency SOS feature (click for instructions from Google)

Android phones without the Personal Safety app: Create an Emergency Health Profile (see instructions below)

Other mobile phones including flip phones

Create an Emergency Health Profile (see instructions below)

The information you provide is not used for any purpose other than delivering important information to first responders during an active 911 call. You may include information about yourself or others in your home, such as children or special needs individuals, and can include behavioral health information, pre-existing medical conditions, allergies, disabilities, emergency contacts, and more.

Does this work everywhere?

Information from your phone’s emergency app or your Emergency Health Profile is automatically shared with local 911 centers like Jeffcom 911 if they are using RapidSOS’s public safety software and have enabled the receipt of your information. Currently, this system is in use at over 4,700 911 centers in the U.S.

Despite this reach, there may be instances where your profile information may not be transmitted to a 911 center. Additionally, you need to ensure the information in your profile is correct and up-to-date. We recommend reviewing and updating your profile at least once every six months. 

Creating an Emergency Health Profile

If you cannot configure the Medical ID or Emergency SOS function on your phone, we encourage you to read on for instructions for creating an Emergency Health Profile for that device. This works with most mobile phones, even those that cannot use the iPhone or Android features listed above.

Watch video on how to create or update Your Emergency Health Profile

You can update your information at any time by going to emergencyprofile.org, signing in using your email address and password, and clicking the “Edit My Info” button. You can also delete your information by scrolling down on that same page and clicking on the “Delete My Profile and Account” button.

Email addresses and phone numbers cannot be updated within an Emergency Health Profile. To update either your email address or phone number, please delete your account and sign up with your updated/new information.

If there is an Emergency Health Profile associated with your phone number but you did not create the account, it’s possible a profile was created by a prior user of your phone number. Please email support@emergencyprofile.org for assistance.

How do I get help with my emergency health profile?

Jeffcom 911 is unable to provide technical assistance, because we do not administer Emergency Health profiles and are not familiar with the details of all mobile phones. Please visit your mobile carrier’s store for assistance with built-in phone features and apps, or email support@emergencyprofile.org for assistance with Emergency Health Profiles.