EMPLOYMENT

Communication Officer – 911 Dispatcher

Job Summary:

Communication Officers (or 911 Dispatchers) act as the first line of First Responders in emergency situations. They provide life-saving assistance to the community and ensure the safety of police and fire personnel. Duties include answering 911 and other non-emergency telephone calls in a multi-jurisdictional dispatch center, and perform radio dispatch of operational and emergency police, fire and medical calls for assistance. This work involves a wide variety of computer transactions and records functions.

Jeffcom 911 is staffed 24 hours per day, 7 days a week. In order to protect the residents of Jefferson County, Communications Officers work rotating shifts (shifts change every three months) with variable days off. Currently, employees work 12-hour shifts, either 6am-6pm or 6pm-6am.

Salary & Benefits:

• Salary range: $27.89– $37.25 per hour plus benefits and longevity pay after 5 years
• Typical hiring salary: $27.89 per hour, increasing to $29.98 upon training sign-off and increasing to $32.23 upon completion of probation (typically one year)
• Lateral hires may be given credit for prior and comparable work experience in computing entry wage and/or vacation-accrual rates
• Excellent benefits include:
  • Medical, dental and vision insurance coverage for employee and dependents with 90% of the benefit contribution paid by Jeffcom
  • Life insurance
  • Long-term disability insurance
  • PERS retirement
  • Access to deferred compensation plans with up to 3% Jeffcom match
  • Tuition reimbursement
  • Vacation accrual starting at 108 hours annually plus two floating holidays
• Public Service Loan Forgiveness: If you are employed by a government or not-for-profit organization and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Experience and Training Requirements:

• Education:
  • High school Diploma or GED equivalent required
• Desired Skills/Qualifications:
  • Ability to provide detailed information
  • Excellent critical thinking, multi-tasking, and problem solving skills
  • Proficient computer skills, including a typing speed of 33WPM and experience with Windows based applications
• Other necessary requirements:
  • Work requires a normal range of hearing, clear speaking ability and good vision, including the ability to distinguish between colors.
  • Employee must have a valid Washington drivers license and be able to report to the Jeffcom 911 Communications Center within a 45-minute response time. Exceptions can be made on a case-by-case basis.

Hiring Process

After applying, candidates can expect the following to occur during the hiring process. The entire process can be completed in as little as six weeks.  Candidates must successfully pass each step in order to move forward.

• Application reviewed for minimum qualifications
• CritiCall Pre-Employment Exam (Online) – Jeffcom 911 will send a link to take the online test!
• Formal Panel Interview
• Background Investigation
• Psychological Examination
• Drug/Audio Screening

To begin the hiring process, please send your resume to hr@jeffcom911.us

Jeffcom 911 is an equal opportunities employer.

Come check us out! If you have wondered what goes on in a 911 center, email hr@jeffcom911.us to set up an observational sit in. See first-hand what happens behind the scenes. This could be exactly what you’ve been looking for!