EMPLOYMENT

Jeffcom 911 (Jefferson County, Washington) is conducting a national search for Director of the Jeffcom 911 Communications Center. Jeffcom 911 is the only Public Safety Answering Point (PSAP) for 911 emergency calls placed within Jefferson County.  Jeffcom 911 is a quasi-municipal corporation created via interlocal agreement between various public agencies. Appointed by the Jeffcom 911 Board and subject to confirmation annually, the Director serves as the highest executive authority of Jeffcom 911.

 

Qualifications:

 

• You will be most successful if you have demonstrated significant experience in 911 call center operations with a record of accomplishment, excellent judgment under pressure, and the ability to lead through change
• A commitment to listening, creating space for diverse perspectives, and the pursuit of inclusive and just outcomes must be at the center of your professional practice
• The ability to act as a bridge builder with exceptional communication and relationship skills are critical to your success
• Your strong problem-solving and interpersonal skills will be essential
• Applying knowledge and expertise in 911 call center, technology, and 911 industry to inform management of operations and business processes
• Evaluating and improving the operations of a multi-discipline public safety agency
• Developing and implementing department budgets, strategies, policies, and priorities aligned with an organization’s strategic objectives
• Analyze operational issues, identify potential problems, an find workable solutions
• Apply and interpret department policies and procedures as well as local, state and federal laws and regulation to the operations of the 911 call center
• Think critically, creatively, and strategically
• Communicate effectively and tactfully at all levels

 

Responsibilities:

 

• This is an opportunity to lead a team committed to delivering an essential public safety service at a critical time for Jefferson County
• Ensure that the service provided by Jeffcom 911 meets the needs of all user agencies, now and in the future.
• Inspire a culture of excellence.
• Support a continuous and consistent flow of communication within the department and with stakeholders.
• Seek to solve problems and create innovative solutions through collaborative teamwork
• Champion a safe and inclusive workspace that supports employee engagement, professional development, and productivity.
• Develop Jeffcom 911 staff through recruitment, training, and professional development
• Collaborate with stakeholders to strategically plan and build capabilities for county and regional delivery of 911 center services.
• Build alliances and collaborate across jurisdictions to promote resilient partnerships with community, regional agencies, and state and federal governments.
• Supervise and coach managers, supervisors and employees in a unionized workspace.
• Coach, counsel and develop employees, including those of different racial, cultural and demographic backgrounds.
• Build resilient, thoughtful and collaborative relationships.

• Ensure 911 operations, programs, investments, and staff equitably answer all requests for emergency services for Jefferson County. Align Jeffcom911 operations with user agency objectives, needs of the community and regulatory compliance
• Establish a culture of excellence that supports employee engagement, professional development, and productivity. Develop Jeffcom911 staff through recruitment, training, and professional development.
• Collaborate with all stakeholders and user agencies through a long term strategic plan to build capabilities for delivery of 911 and other call center services. Build partnerships with user agencies, city, county, state and federal government
• Provide input and recommended procedures to users and government agencies. Recommend actions to better respond to calls for assistance from the public and better communicate with the public about dangerous situations and natural disasters.

 

Experience in:

 

• Applying knowledge and expertise in 911 call center operations, technology, and the 911 industry to inform management of Jeffcom 911 operations and business practices
• Evaluating and improving the operations of a public safety agency
• Supervising and coaching managers, supervisors, and employees in a unionized workplace
• Fostering and developing respectful and collaborative relationships with people at all levels
• Developing and implementing department budgets, strategies, policies, and priorities aligned with an organization’s strategic objectives.

 

The ability to:

 

• Analyze ECC operational issues, identify potential problems, and find workable solutions
• Coach, counsel, and develop employees
• Build resilient and collaborative relationships
• Apply and interpret department policies and procedures as well as local, state, and federal laws and regulation to the operations of a 911 call center
• Think critically, creatively, and strategically
• Communicate effectively at all levels

 

Job Duties include:

• Perform duties and responsibilities as assigned by the Jeffcom 911 Administrative Board of Directors.
• Responsible for the general supervision of all Jeffcom 911 employes and contractors
• Responsible for the general management of the affairs of Jeffcom 911
• Communicate effectively with all stakeholders, including the general public, the Admin Board Members, user agencies and Jeffcom 911 staff.

 

Essential Job Functions:

 

• Ability to communicate over the telephone and speak in person to individuals and groups.
• Ability to read standard text and write clearly and concisely.
• Ability to operate office machines to include word processor, typewriter, postage machine, copy machine, FAX machine, printers, calculator, paper cutter, 3-hole punch, etc.
• Ability to sit, talk and hear, move about and manipulate, grasp, operate or control objects, tools and machines.
• Ability to lift and/or move on a regular basis objects weighing up to 10 pounds, such as files, books, office equipment, etc
• Ability to lift and/or move on an occasional basis, objects weighing up to 30 pounds.
• Sufficient visual ability to perform assigned tasks.

 

Additional information:

 

The Director is expected to adjust work hours as necessary and be available for call-out in event of emergencies requiring 24-hour availability via an agency-supplied wireless device capable of voice and data communication. The work of this position is conducted on-site with significantly limited options for an alternative work arrangement.

 

Due to the nature of the work, job offers are contingent on review of criminal history as well as verification of information provided by the applicant as part of the application process.

 

Compensation and Benefits:

• Salary $110,000 to $130,000 annually
• Medical, Dental and Vision Insurance
• Paid leave to include vacation, state and federally recognized holidays, sick leave
• Position is eligible for enrollment with Washington PERS

 

Position is an exempt employee. The Director position will require work of more than 40 hours per week. Due to salary and duties, this position is exempt from the overtime provisions of the Fair Labor Standards Act.

 

The first review of submissions is Monday March 29, 2023. It is anticipated that an interview of selected candidates will be conducted by the Jeffcom 911 Administrative Board as soon as qualified candidates are identified. Please submit resume and cover letter to: hr@jeffcom911.us

 

Jeffcom 911 is an Equal Opportunity Employer.

Communication Officer – 911 Dispatcher

 

Job Summary:

 

Communication Officers (or 911 Dispatchers) act as the first line of First Responders in emergency situations. They provide life-saving assistance to the community and ensure the safety of police and fire personnel. Duties include answering 911 and other non-emergency telephone calls in a multi-jurisdictional dispatch center, and perform radio dispatch of operational and emergency police, fire and medical calls for assistance. This work involves a wide variety of computer transactions and records functions.

 

Jeffcom 911 is staffed 24 hours per day, 7 days a week. In order to protect the residents of Jefferson County, Communications Officers work rotating shifts (shifts change every three months) with variable days off. Currently, employees work 12-hour shifts, either 6am-6pm or 6pm-6am.

 

Salary & Benefits:

• Salary range: $21.82 – $31.04 per hour plus benefits.
• $2000hiring bonus for new dispatcher and $6000 bonus for lateral dispatcher hires.
• Excellent benefits include:
  • Medical, dental and vision insurance coverage for employee and dependents
  • Life insurance
  • Long-term disability insurance
  • PERS retirement
  • Access to deferred compensation plans

 

Experience and Training Requirements:

• Education:
  • High school Diploma or GED equivalent required
• Desired Skills/Qualifications:
  • Ability to provide detailed information
  • Excellent critical thinking, multi-tasking, and problem solving skills
  • Proficient computer skills, including a typing speed of 45WPM and experience with Windows based applications
• Other necessary requirements:
  • Work requires a normal range of hearing, clear speaking ability and good vision, including the ability to distinguish between colors.
  • Employee must have a valid Washington drivers license and be able to report to the Jeffcom 911 Communications Center within a 45-minute response time. Exceptions can be made on a case-by-case basis.

 

Hiring Process

After applying, candidates can expect the following to occur during the hiring process. The entire process can be completed in as little as six weeks.  Candidates must successfully pass each step in order to move forward.

• Application reviewed for minimum qualifications
• CritiCall Pre-Employment Exam (Online) – Jeffcom 911 will send a link to take the online test!
• Formal Panel Interview
• Background Investigation
• Psychological Examination
• Drug/Audio Screening

To begin the hiring process, please send your resume to hr@jeffcom911.us

 

Jeffcom 911 is an equal opportunities employer.

 

Come check us out! If you have wondered what goes on in a 911 center, email hr@jeffcom911.us to set up an observational sit in. See first-hand what happens behind the scenes. This could be exactly what you’ve been looking for!