Now Accepting Applications for the Following Positions

  • Communications Officer 911 Dispatcher

GIS/IT Technician

JEFFCOM 9-1-1 is now hiring for the position of  Network Technician.

Please review the job description for a full description and minimum qualifications, experience, education, skills, knowledge, and abilities for the position.

IT/GIS Technician:  Salary range $49,192-$73,340 per year with full benefits.

Essential Job functions:
Respond to client service requests, execute appropriate solutions and document appropriately.  Review Issue Tracker service call inventory and resolve outstanding service calls.  Install and maintain hardware/software systems for network appliance, VoIP, computer workstations, printer, and fax.  Maintain systems including Microsoft Windows 7/10, Microsoft Office Suite, and proprietary public safety software applications.  Monitor and maintain MSAG and ALI data in the PSAP ALI DBMS databases.  Receive, quality check, and record site address data submitted.  Maintain site address data.  Maintain and publish on-premise CAD GIS data using ESRI/ARC GIS software tools.

Education and Experience:
High school diploma.  Related Associates Degree or two-year technical degree required.  Related Bachelor’s Degree preferred.  A+/Network + certifications preferred.  Minimum two years’ work experience as an Electronics Technician or network technician required.  Minimum one-year work experience in graphical information system technology (GIS technician or other) required.  Working knowledge of ESRI ArcMap 9.x or later or ArcGIS Pro required. Experience in radio communications technology preferred.

GIS-IT Technician- Job Offering

Print and Fill this Job Application for this position.
Please indicate at the top of the completed application the desired position.

Send application and resume to:

Jefferson County 911 Communications
Attention: Lisa Johnson

or contact Lisa Johnson at lajohnson@jcpsn.us
** Please attach only pdf or text documents to your email.

911 Dispatcher


Come check us out! If you have any interest, email sfortino@jcpsn.us to set up an observational sit in, and watch what happens behind the scenes at a 911 center. This could be exactly what you’ve been looking for!

Please go to the following link to access the Public Safety Testing website:   https://www.nationaltestingnetwork.com/publicsafetyjobs/search.cfm?position=6#viewresults

Position information and testing requirements are located and administered by National Testing Network.   Tests are administered periodically throughout the state.  Dates and locations are within their website.

While you are allowed to schedule your exam up to the test date itself, you are encouraged to schedule as soon as you are able to commit to a date, as seats do often fill up. In addition, Public Safety Testing will send out study materials and other important test day information so waiting until the last minute is not advisable, especially if this is your first time testing.


Do NOT apply through this JeffCom 911 site – you MUST apply through the National Testing Network website
first:   https://www.nationaltestingnetwork.com/publicsafetyjobs/search.cfm?position=6#viewresults


911 Dispatcher Job Summary:

JeffCom 911 is recruiting to establish a continuous eligible list for Communications Officer–911 Dispatcher. Candidates who successfully complete all portions of the exam will be rank-ordered on an eligibility list that is valid for one year. We are an equal opportunities employer.

The complete testing and hiring process can take up to 3-4 months.

Dispatchers answer 9-1-1 and other non-emergency telephone systems in a multi-jurisdictional dispatch center, and perform radio dispatch of operational and emergency police, fire and medical calls for assistance, which involve performing a wide variety of computer transactions and records functions. Note: Requires shift work on a 24-hour, 7 day a week basis with variable days off and 3 month rotating shifts, as well as a 45-minute response time for emergency situations.

Salary & Benefits:

Entry Level, with no experience, starts at $21.19/hr, plus benefits; $30.14/hr at the top of the pay scale, plus benefits.

Excellent benefits include medical, dental and vision insurance coverage for employee and dependents, life insurance, long-term disability insurance, PERS retirement and access to deferred compensation plans.Experience and Training Requirements:

~ Two years of experience working with the public in a high-volume, customer-service environment where you provided detailed information and assisted with solving problems such as working in the public sector, social services or military experience would be helpful, but is NOT required. (911 dispatch experience is not required.)

~ Basic familiarity with personal computer and Windows based applications.

~ Successful applicants must pass background investigation, polygraph examination, psychological exam, and hearing exam prior to hire.

Other necessary requirements:

~ Work requires a normal range of hearing, speaking ability and vision, including the ability to distinguish between colors.

~ Employee must be able to report to the JeffCom 911 Communications Center within a 45-minute response time.

Examination process:

1) Testing through https://www.nationaltestingnetwork.com/publicsafetyjobs/search.cfm?position=6#viewresults.

2) Panel interview.

3) Finalists must pass background investigation, polygraph examination, psychological evaluation, and pre-employment hearing exam.